World-Class Customer Support

We're committed to making your Thrive experience a success

Our In-house Customer Care Team is ready to help weekdays from 9 AM to 8 PM EST

A world-class business like yours deserves world-class support.

Help Docs & Videos

Our robust help center is full of videos and step-by-step tutorials.

Chat With Us
For the quickest response, chat with one of our Onsite Customer Care Reps by clicking the chat bubble in the bottom right-hand corner of your screen. Available 9 AM – 8 PM EST

*For those on the Starter plan, chats will be answered within 1 business day
Text Us
Have a quick question? Text us at 858-271-4000 between 9 AM and 8 PM EST and one of our Customer Care Reps will get back to you.

*For those on the Starter plan, texts will be answered within 1 business day
Email the Team
Email us at help@thrivemetrics.com and a Customer Care Rep will respond as soon as possible. The more details (even screenshots and examples) you can include, the better!

*For those on the Starter plan, emails will be answered within 1 business day
Request a Callback
Leave a voicemail at 858-271-4000. Let us know your name, the company you are with and what you need help with and a Customer Care Rep will call back within 24 hours.

*Phone support is not available on the Starter plan
Additional Resources
Help Articles
If you’re the sort who likes to find answers in writing, we’ve got them! Extensive documentation and helpful material is available 24/7 at help.thrivemetrics.com.
Video Tutorials
Want someone to walk you through the app on your own time? Feel free to skip around, replay, and follow along as one of our customer care experts explains each feature of Shopventory in detail.
Try Thrive Free

Join Thrive and start saving on average 1 hour per day per location. Get advanced features such as custom reporting, barcode scanning, automatic purchase orders, price tag printing and more.

All Features Available During Your 30-Day Free Trial
All the tools you need to grow your business
PLAN DETAILS
STANDARD
Starting at $79/mo
PROFESSIONAL
Starting at $199/mo
ELITE
Starting at $399/mo
ENTERPRISE
Starting at $799/mo
Locations / Integrations
2
5
10
20
Users
2
5
10
20
Transactions Per Month
1-3,000
3,001-10,000
10,001-25,000
25,001-75,000
Products / Items / SKUs
Unlimited
Unlimited
Unlimited
Unlimited
Order History
3 Years
Unlimited
Unlimited
Unlimited
Reporting History
3 Years
Unlimited
Unlimited
Unlimited
Product Catalog Management
Catalog / Menu Management
SKU Creation
Lot Costs
Modifier Configuration
Pricing Calculator
Expiration Dates
Price Tag / Label Printing
Spreadsheet Bulk Upload
Average Costs
Inventory Management
Min / Max Levels
Low Stock Alerts
Stocktakes and Approvals
Basic Internal Transfers
Basic Purchase Orders
Modifiers Inventory Tracking
Kits / Bundles
Recipe / Ingredient Managment
Assemblies
Bill of Materials
Automated Purchase Orders
Automated Stock Transfers
Barcodes & Labels
Barcode Generation
Dymo Label Printing
Brother Label Printing
Avery Label Printing
Scan-to-Create Stocktakes
Scan-to-Create Invoices
Scan-to-Create Purchase Orders
Scan-to-Create Transfers
Reporting
Custom Dashboards
Sales Goal Tracking
Franchise Reporting
Product Profitability Reports
Inventory Change Reports
Dead Inventory Reports
Inventory Valuation Reports
Low Inventory Reports
Unsold Product Reports
Saved Reports
Region / District Reporting
Scheduled Reports
Intelligent Stock Forecasting
Wholesale
Customer Managment
Dynamic Price Lists
Wholesale Reporting
Payment Terms
Payments
Invoicing
Security
Theft / Discount Tracking
Multifactor Authentication
User Access Permissions
Support
Email
Live Chat
Phone
Dedicated Account Manager
Professional Services
Account Implementation
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Catalog Migration
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Product Creation
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Extras
Global Currency Support
Dashboard Reporting App
Barcode Scanner App
Alexa Voice Command
Additional Transactions Available
Google for Retail Integration
QuickBooks Online Integration
Beta Feature Access