World-Class Customer Support

We're committed to making your Shopventory experience a success

Our In-house Customer Care Team is ready to help weekdays from 9 AM to 8 PM EST

A world-class business like yours deserves world-class support.

Help Docs & Videos

Our robust help center is full of videos and step-by-step tutorials.

Chat With Us

For the quickest response, chat with one of our Onsite Customer Care Reps by clicking the chat bubble in the bottom right-hand corner of your screen. Available 9 AM – 8 PM EST

Text Us

Have a quick question? Text us at 858-271-4000 between 9 AM and 8 PM EST and one of our Customer Care Reps will get back to you.

Email the Team

Email us at help@shopventory.com and a Customer Care Rep will respond as soon as possible. The more details (even screenshots and examples) you can include, the better!

Request a Callback

Leave a voicemail at 858-271-4000. Let us know your name, the company you are with and what you need help with and a Customer Care Rep will call back within 24 hours.

Additional Resources
Help Articles
If you’re the sort who likes to find answers in writing, we’ve got them! Extensive documentation and helpful material is available 24/7 at help.shopventory.com.
In-App Answers
We’ve compiled the most frequently-asked questions and put the answers right where you need them--in the app itself! When you have a question, just look to the help panel on the right side!
Video Tutorials
Want someone to walk you through the app on your own time? Feel free to skip around, replay, and follow along as one of our customer care experts explains each feature of Shopventory in detail.
One-On-One
Yup, you’ve got a direct line to our world-class customer care team. Three lines, actually! Live chat, email and phone support is available from 9AM-8PM (US Eastern) on weekdays in English and Spanish.
Try Shopventory Free

Join Shopventory and start saving on average 1 hour per day per location. Get advanced features such as custom reporting, barcode scanning, automatic purchase orders, price tag printing and more.

All Features Available During Your 30-Day Free Trial
You're growing and need more tools like PO's, barcode scanning and more
PLAN DETAILS
STANDARD
Starting at $79/mo
PROFESSIONAL
Starting at $199/mo
ELITE
Starting at $399/mo
ENTERPRISE
Starting at $799/mo
Locations / Integrations
2
5
10
20
Users
2
5
10
20
Products / Items / SKUs
Unlimited
Unlimited
Unlimited
Unlimited
Transactions Per Month
Unlimited*
Unlimited*
Unlimited*
Unlimited*
Order History
3 Years
Unlimited
Unlimited
Unlimited
Reporting History
3 Years
Unlimited
Unlimited
Unlimited
Global Currency Support
Dashboard Reporting App
Barcode Scanner App
Alexa Voice Command
Catalog / Menu Management
SKU Creation
Lot COGS Management
Custom Reporting Engine
Product Profitability Reports
Theft / Discount Reports
Inventory Change Reports
Dead Inventory Reports
Inventory Valuation Reports
Low Inventory Reports
Low Stock Alerts
Price Tag / Label Printing
Stocktakes and Approvals
Pricing Calculator
Modifiers Configuration
Modifiers Inventory Tracking
Expiration Dates
Vendor Management
Vendor Performance Reports
Warehouse Feature
Internal Transfers
PAR Levels
Automatic Purchase Orders
Kits & Bundles Management
Recipe / Ingredients Tracking
Spreadsheet Upload Tools
Invoicing
User Access Permissions
Barcode Scan Stocktakes
Barcode Scan Invoices
Barcode Scan Purchase Orders
Barcode Scan Transfers
Intelligent Stock Forecasting
Automatic Stock Transfers
Beta Feature Access
Google for Retail Integration
QuickBooks Daily Sync
Optional +$30

*Inordinate data request or API volume may be throttled or blocked at the sole discretion of Shopventory.