World-Class Customer Support
We're committed to making your Thrive experience a success
Our In-house Customer Care Team is ready to help weekdays from 9 AM to 8 PM EST
A world-class business like yours deserves world-class support.
Help Docs & Videos
Our robust help center is full of videos and step-by-step tutorials.
Chat With Us
For the quickest response, chat with one of our Onsite Customer Care Reps by clicking the chat bubble in the bottom right-hand corner of your screen. Available 9 AM – 8 PM EST
*For those on the Starter plan, chats will be answered within 1 business day
*For those on the Starter plan, chats will be answered within 1 business day
Text Us
Have a quick question? Text us at 858-271-4000 between 9 AM and 8 PM EST and one of our Customer Care Reps will get back to you.
*For those on the Starter plan, texts will be answered within 1 business day
*For those on the Starter plan, texts will be answered within 1 business day
Email the Team
Email us at help@thrivemetrics.com and a Customer Care Rep will respond as soon as possible. The more details (even screenshots and examples) you can include, the better!
*For those on the Starter plan, emails will be answered within 1 business day
*For those on the Starter plan, emails will be answered within 1 business day
Request a Callback
Leave a voicemail at 858-271-4000. Let us know your name, the company you are with and what you need help with and a Customer Care Rep will call back within 24 hours.
*Phone support is not available on the Starter plan
*Phone support is not available on the Starter plan
Additional Resources
Help Articles
If you’re the sort who likes to find answers in writing, we’ve got them! Extensive documentation and helpful material is available 24/7 at help.thrivemetrics.com.
Video Tutorials
Want someone to walk you through the app on your own time? Feel free to skip around, replay, and follow along as one of our customer care experts explains each feature of Shopventory in detail.
Try Thrive Free
Join Thrive and start saving on average 1 hour per day per location. Get advanced features such as custom reporting, barcode scanning, automatic purchase orders, price tag printing and more.
