Turn Square Receipts Into A Big Opportunity


square reciepts


receipt

Oh, receipts. Not typically the most exciting part of running a business… until now. Earlier this month, Square introduced a new receipt feature called Square Feedback for the Register app to help business owners capitalize on that little printed (or digital) slip.

We know many of you are already familiar with Square receipts, but if you aren’t, here’s how it works: As a customer, Square saves your information (based on your credit card swipe) and saves email address and allows you to choose whether you wan’t your receipt emailed to you or printed at the store.

Until recently, this was just a missed opportunity for business owners—an under-utilized point of contact with your customers. Now, in addition to the standard receipt information, Square merchants can add something else to the receipt—a feedback request. It’s an additional $10/month subscription-based service for business owners, but that investment could allow you to resolve customer issues right away before they pop up in an online review later.

With this service, your customers will be able to tap on a smiley face or frowny face and take a short checkbox survey based on multiple aspects of the purchase. You can ask customers about wait time, customer service, quality and “other.” The most useful part of this feature is perhaps the text box where they can leave some details about their experience at your shop. It’s like a digital comment card!

The receipt then becomes a platform, giving your customers an extra opportunity to communicate with you, provide you with new ideas, identify problems (before they show up in a Yelp review later) or just send you a smiley face right back. It doesn’t take the place of human interaction—of course—but the more avenues you can provide to communicate with your customers, the better.

Have you tried this receipt feature yet on your Register app? Let us know what you think so far in the comments?

Leave a Comment

All Features Available During Your 30-Day Free Trial
All the tools you need to grow your business
PLAN DETAILS
STANDARD
Starting at $79/mo
PROFESSIONAL
Starting at $199/mo
ELITE
Starting at $399/mo
ENTERPRISE
Starting at $799/mo
Locations / Integrations
2
5
10
20
Users
2
5
10
20
Transactions Per Month
1-3,000
3,001-10,000
10,001-25,000
25,001-75,000
Products / Items / SKUs
Unlimited
Unlimited
Unlimited
Unlimited
Order History
3 Years
Unlimited
Unlimited
Unlimited
Reporting History
3 Years
Unlimited
Unlimited
Unlimited
Product Catalog Management
Catalog / Menu Management
SKU Creation
Lot Costs
Modifier Configuration
Pricing Calculator
Expiration Dates
Price Tag / Label Printing
Spreadsheet Bulk Upload
Average Costs
Inventory Management
Min / Max Levels
Low Stock Alerts
Stocktakes and Approvals
Basic Internal Transfers
Basic Purchase Orders
Modifiers Inventory Tracking
Kits / Bundles
Recipe / Ingredient Managment
Assemblies
Bill of Materials
Automated Purchase Orders
Automated Stock Transfers
Barcodes & Labels
Barcode Generation
Dymo Label Printing
Brother Label Printing
Avery Label Printing
Scan-to-Create Stocktakes
Scan-to-Create Invoices
Scan-to-Create Purchase Orders
Scan-to-Create Transfers
Reporting
Custom Dashboards
Sales Goal Tracking
Franchise Reporting
Product Profitability Reports
Inventory Change Reports
Dead Inventory Reports
Inventory Valuation Reports
Low Inventory Reports
Unsold Product Reports
Saved Reports
Region / District Reporting
Scheduled Reports
Intelligent Stock Forecasting
Wholesale
Customer Managment
Dynamic Price Lists
Wholesale Reporting
Payment Terms
Payments
Invoicing
Security
Theft / Discount Tracking
Multifactor Authentication
User Access Permissions
Support
Email
Live Chat
Phone
Dedicated Account Manager
Professional Services
Account Implementation
Get Quote
Get Quote
Get Quote
Get Quote
Catalog Migration
Get Quote
Get Quote
Get Quote
Get Quote
Product Creation
Get Quote
Get Quote
Get Quote
Get Quote
Extras
Global Currency Support
Dashboard Reporting App
Barcode Scanner App
Alexa Voice Command
Additional Transactions Available
Google for Retail Integration
QuickBooks Online Integration
Beta Feature Access